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How will my order be customized; I don’t see any option till the end?
Ans. Your order will be customized by the STREET SOUL Team.
Once order is placed, you will be contacted on Whats App, and asked for
required details in order to process your custom product.
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What kind of fonts can we use?
Ans. We have a list of fonts available with us which is shared on Whats App. You
may also get your product customized with font of your choice, provided the
font is freely available to use.
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Will I be able to see how the product looks, before it is laser engraved?
Ans. All laser engraved products have a drawing done and a preview is shared
with you, we then send it for engraving.
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Is preview available for hand stamped / metal stamped products like on Copper / Brass / Aluminum?
Ans. We do not provide preview for stamped products as they are hand stamped
on the metal letter by letter.
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In how many days do you ship my custom product?
Ans. We ship normally in 2/3 days after your confirmed order / approval. We also
share images of product as well as tracking details.
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When will the product be delivered?
Ans. It depends on how far is the delivery address from Mumbai. We ship from
Mumbai. It may take 2-5 days for your product to be delivered. tracking link is
shared on Whats App. North East deliveries can take 5-8 days before they are
delivered.
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Can I return the product back to you for a refund?
Ans. We generally share images before shipping, so if any discrepancy is
found, can be rectified at source itself before shipping.
If there is a mistake in information as compared to the approval
confirmed, we shall make a new piece and ship it to you with no cost to you
at all. If all is good, then we are afraid, custom-made products are
nonreturnable.
In any case always message us on Whats App for any doubts, we will coordinate with you to make sure any issues are cleared to your satisfaction.
